Supervisory Program Manager (Regional Director)
This position will allow you to utilize your expertise in various administrative skills to provide project-related, advisory, and technical services to U.S. Customs and Border Protection (CBP) management. This position starts at a salary of $123,298.00 (GS-15, Step 1) to $160,286.00 (GS-15, Step 10) with promotion potential to $160,286 (GS-15 Step 10). Apply for this exciting opportunity to direct programs that strengthen the Department's ability to perform homeland security. In this Supervisory position, you will become a key member of a team of Homeland Security professionals serving as the Regional Director, assisting in planning, evaluating, integrating and coordinating initiatives and staff actions. Typical work assignments include:
Directing subordinate supervisors concerning information technology, telecommunications and enforcement technology work. Managing regional activities, which include outreach, technology modernization projects and deployment activities supporting CBP. Managing the customer interface by coordinating with executive leadership in the various program offices across CBP. Provides oversight of advanced technology requirements to meet CBP's demand for products and services, customer relationship management, incident management, customer-facing service delivery, communications and training. Establishing workload priorities and initiates assignments based on the difficulty, complexity, type of work and incumbent capabilities. Providing written and oral reports with conclusions, alternatives and recommendations on national policies, projects or studies for DHS as well as draft and approve standard operating procedures.
Experience:
You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Managing regional activities, which include outreach, technology modernization projects and deployment activities Maintaining a set of information and technology priorities, initiatives and activities that strike an appropriate balance among competing demands. Providing restoration efforts for technology related or natural disaster incidents. Recommending program changes on Information Security and Cyber Security directives, identifies advantages and disadvantages. Providing written and oral reports with conclusions, alternatives and recommendations on national policies, projects or studies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/28/2019. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link. Residency:
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.
Estimated Salary: $20 to $28 per hour based on qualifications.
Directing subordinate supervisors concerning information technology, telecommunications and enforcement technology work. Managing regional activities, which include outreach, technology modernization projects and deployment activities supporting CBP. Managing the customer interface by coordinating with executive leadership in the various program offices across CBP. Provides oversight of advanced technology requirements to meet CBP's demand for products and services, customer relationship management, incident management, customer-facing service delivery, communications and training. Establishing workload priorities and initiates assignments based on the difficulty, complexity, type of work and incumbent capabilities. Providing written and oral reports with conclusions, alternatives and recommendations on national policies, projects or studies for DHS as well as draft and approve standard operating procedures.
Experience:
You qualify for the GS-15 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
Managing regional activities, which include outreach, technology modernization projects and deployment activities Maintaining a set of information and technology priorities, initiatives and activities that strike an appropriate balance among competing demands. Providing restoration efforts for technology related or natural disaster incidents. Recommending program changes on Information Security and Cyber Security directives, identifies advantages and disadvantages. Providing written and oral reports with conclusions, alternatives and recommendations on national policies, projects or studies. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must:
Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/28/2019. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation:
U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. . For more information visit this link. Residency:
There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency wavier by meeting one or more of the following conditions:
Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period:
All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles:
If you have never worked for the Federal Government, you are not CTAP/ICTAP eligible. Information about ICTAP or CTAP eligibility can be found here. You must submit the supporting documents listed in the Required Documents section of this announcement. In addition, to be considered well qualified under CTAP/ICTAP, you must possess the knowledge, skills and abilities and/or competencies clearly exceeding the minimum requirements of the position. This will be measured by a score of 85 or higher.
- Department:
0340 Program Management - Salary Range:
$123,298 to $160,286 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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