Parts Counterman
The Chevy Exchange of Lake Bluff The Chevy Exchange of Lake Bluff Lake Bluff, IL Lake Bluff, IL $18 - $20 an hour $18 - $20 an hour 5 days ago 5 days ago 5 days ago The role of Parts Counterperson is to sell parts to all customers, over the counter, through the shop or on the phone.
The Parts Counterperson is responsible for assisting customers in selecting parts and informing customers of any additional part requirements that may be required.
Additionally, the Parts Counterperson is responsible for locating any part not currently in stock and expediently retrieve said parts to avoid any lost sales.
The incumbent for this role will be responsible for ensuring accurate inventory of all parts and supporting the Inventory person in maintaining a clean and clutter free work area.
The Parts Counterperson will also be responsible for maintaining accurate records of repair orders, invoices, insurance estimates, and special-order parts.
Additionally, the individual selected for this role should demonstrate a keen ability to communicate effectively with all parties involved as well as possess excellent customer service skills.
Task Statements Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Other tasks as assigned.
High school diploma or general education degree (GED) One year certificate from college or technical school Some customer service experience preferred Pay:
$18.
00 - $20.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Parts Counterperson is responsible for assisting customers in selecting parts and informing customers of any additional part requirements that may be required.
Additionally, the Parts Counterperson is responsible for locating any part not currently in stock and expediently retrieve said parts to avoid any lost sales.
The incumbent for this role will be responsible for ensuring accurate inventory of all parts and supporting the Inventory person in maintaining a clean and clutter free work area.
The Parts Counterperson will also be responsible for maintaining accurate records of repair orders, invoices, insurance estimates, and special-order parts.
Additionally, the individual selected for this role should demonstrate a keen ability to communicate effectively with all parties involved as well as possess excellent customer service skills.
Task Statements Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
Answers phone calls, providing price quotes and other information.
Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
Provides high level of service to internal and external customers.
Pulls and fills orders from stock.
Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
Notifies the service advisor and the customer when special ordered parts have been received.
Notifies the body shop when all parts have arrived and when they will be delivered.
Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
Follows up on back-ordered parts.
Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
Replenishes assigned inventory daily.
Assists outside sales representatives with their orders.
Makes sure all internal requests for parts are billed on service repair order.
Receives payment from retail customers or obtains credit authorization.
Ensures that all charge sales are signed by the customer.
Ensures that all customers receive their copy of the invoice.
Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
Sets up orders for daily shipment, delivery, or pick-up.
Solicits assigned accounts by phone.
Participates in all training programs that are made available.
Keeps current on new products and product updates.
Participates with the parts manager in maintaining a lost sales tracking program.
Maintains professional appearance.
Other tasks as assigned.
High school diploma or general education degree (GED) One year certificate from college or technical school Some customer service experience preferred Pay:
$18.
00 - $20.
00 per hour.
Estimated Salary: $20 to $28 per hour based on qualifications.
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